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Utility companies face an unprecedented set of challenges which erode the the existence of a sustained competitive advantage. Companies must continue to strive to provide a reliable and safe service to all their customers while maintaining a cost-effective operation with high customer satisfaction and retention.
Among the various mobile and wireless opportunities in this industry, mobiles can act as a key tool to provide timely information and reduce late payments. A study in the UK reveals the British public are estimated to owe utility companies more than £1 billion. One in six people are putting off a bill by the due date and the majority of these late payers (37 %) are 16-24 year olds – This is the Gen Y generation, the highest mobile penetration group.
Trade Mobile enables your company with the right type of communication at the right time, allowing utility companies to build bridges with their diverse customer base and increase efficiency across business processes.
- Communicate with staff and customers
- Provide usage alerts
- Offer click to call account payment
- Implement emergency response programmes
- Undertake predictive weather modelling and crisis information
- Connect Community networks
- Poll your customers
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